One premium service. More included.
Short Let Property Management
Turnkey serviced lets — guest communication, turnover, and pricing handled end to end, so your property performs like a business without becoming your second job
WHO IT’S FOR
Single short-let owners
Portfolio Landlords Diversifying
Overseas Owners
Time-poor professionals
WHAT’S INCLUDED
Specifics, not promises
Here's what you can expect from this service
Restocking and Presentation
Consumables, linen, and welcome essentials checked and replenished before every check-in
Cleaning and turnover, every stay
Professional clean and reset between every guest — the same trusted team, not a rotating agency
Pricing and calendar over-sight
Calendar kept synced across platforms to prevent double-bookings, with pricing reviewed against demand
Maintenance between stays
Issues found during turnover are fixed fast — a broken lock or appliance doesn't cost you a booking
90-day compliance tracking
We track nights let against London's short-let cap so you're never caught out without realising
Included within short-term let property management, subject to reasonable use. Major works — full redecoration, significant repairs, structural remediation — remain separately chargeable where appropriate.
Guest communication, start to finish
Enquiries, booking confirmations, check-in instructions, and in-stay queries handled on your behalf
Photo-documented turnover report
A dated condition record after every changeover — the same evidence trail as our full management service
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WHY IT MATTERS
A short let is only as good as its worst turnover
01
One bad review from a missed cleaning is hard to undo
02
Poor calendar sync means double-bookings and refunds
03
Exceeding London's 90-night cap risks council enforcement
04
Slow maintenance turns one bad stay into a cancelled next one
This is what disciplined turnover management actually protects — your booking calendar, your reviews, and your compliance position, all at once.
05
Guest trust is built or lost in the first ten minutes of a stay
OUR PROCESS
The turnover cycle
Unlike a single handover, this repeats every stay — which is exactly why each step needs to be consistent, not just done once well
Reset & Re-list
Check-out & Clean
Booking Confirmed
Stay Support
4
Guest welcomed and settled
6
Queries handled promptly
Pre-Arrival Prep
Cleaning and access set up
Check-In
1
Pricing reviewed, ready to relist
5
Condition documented with photos
Calendar updated across platforms
Every
Stay
2
3
COVERAGE
What's covered, and what isn't
Guest queries, day or night during a stay
Acknowledged promptly, whatever time a guest reaches out
Photo-documented condition report, every turnover
Dated evidence trail after every single changeover
Platform listing and subscription fees
These remain the owner's direct cost.
Occupancy, pricing, and compliance visibility
Available to you at any time, not just at month-end
INCLUDED
INCLUDED
INCLUDED
NOT INCLUDED
Planning permission beyond the 90-night threshold
We'll flag it, but securing planning permission is a separate, specialist process
Deep cleans following excessive guest damage
Standard turnover cleaning is included; damage-related deep cleans are separately chargeable.
NOT INCLUDED
NOT INCLUDED
On the England-wide registration scheme
Mandatory national registration scheme for short-term lets has been confirmed in principle, with the exact launch date still moving as of 2026. We track this closely and will register your property and update your compliance status the moment it's required — no guesswork, no missed deadline
90-day tracking
We log nights let against the calendar year and flag you well before London's cap is at risk of being exceeded.
Same-day turnover
Clean, reset, and ready before the next check-in — not squeezed in whenever a contractor is free.
Fixed Pricing
Agreed upfront per stay — no re-quoting, no inconsistency between booking
One team, every booking
The same cleaners and coordinators throughout — not whoever an agency has free that week
SPECIFICS, NOT PROMISES
What makes this different — in detail
Let’s talk about your property
Whether it's one flat or a small portfolio of short lets — Fenlo can review what running it properly actually takes