Built on structure. Run on trust.

A London property management and compliance company built for owners who expect more from the people holding their keys — taking a more considered, accountable approach to managing the property, not simply the tasks that come with it.

Our Story

I started Fenlo after five years working in property management, including with some of the biggest agents in London.

I saw first-hand that good intentions alone aren't enough.

When teams are stretched across large portfolios, even the best property managers can struggle to give every property the attention it deserves.

The issue wasn't a lack of care. It was capacity.

Fenlo was created around a different structure — one built around accountability, consistency and ownership. An approach that gives us the time to properly understand and manage each property, rather than simply process what comes through the door.

Because premium property management isn't simply about responding when something goes wrong. It's about having the capacity to notice, anticipate and take ownership before it does.

How We're Different

One team. Complete oversight

Fenlo was designed around a simple principle: your property should have someone who knows it properly.

A single point of accountability, an in-house team and clear communication mean fewer handovers, fewer gaps and greater control over what happens next.

We work with a select group of landlords and investors who value discretion, responsiveness and a management partner who takes ownership rather than simply passing requests between people.

Our pricing is transparent, and routine operational tasks are included within the management service wherever they reasonably should be.

Accountability

One person who knows your property properly. Not a rotating cast of account managers, contractors and ticket numbers.

Deadlines, certificates, inspections and records are tracked systematically with a maintained clear evidence trail

What drives the way we work

Good management is often found in the things that don't make it onto a maintenance request.

Attention to Detail

Issues are acknowledged promptly and progress is communicated clearly. Landlords shouldn't have to chase their property manager for an update

Responsive Management

We don't simply respond to problems. During inspections and routine management, we look for early signs of leaks, mould, deterioration, plumbing issues and failing equipment — addressing them before they escalate.

A well-managed property should work for everyone and protects relationships

Tenant Experience

Preventative Thinking

Compliance

  • "Leazan Bakir has been timely and professional. She always answers both emails and calls quickly and has dealt with any issues raised immediately. I have felt like the property has been in good hands and looked after. I would highly recommend her."

    — Joanne B, Homeowner

  • "I was really impressed with the service I received recently, when Leazan Bakir managed to sort out a very complicated situation with the local council on my behalf. This saved me a lot of time and effort, and made me appreciate having my property being managed by competent people."

    — Daniel G, Homeowner

  • "Replies to our queries and those of the tenants are always swift and substantive. It is very reassuring to know the property is in safe hands."

    — Anonymous, Tenant

  • "Leazan Bakir was very understanding, responsive and helpful in managing the difficult demands of myself and others as tenants. She became our main point of contact for all issues related to our tenancy."

    — Alivia O, Tenant

  • "I've rented for a long time in both Australia and the UK, and prior to having Leazan Bakir as our property manager I'd never experienced such a positive and constructive rapport with a property manager or agency. You've been absolutely great, and it's been genuinely appreciated."

    — Anonymous, Tenant

  • "One landlord, a client of ten years to this agency, described Leazan Bakir as the standout property manager they'd worked with — including being the first to successfully recover a refund from building management on their behalf."

    — Anonymous, Portfolio Manager

Frequently Asked Questions

  • Our primary focus is London. Get in touch and we'll discuss whether we can help.

  • No — many of our clients are overseas landlords

  • We take on properties from other agents — there's a simple process to ensure a smooth transition for you.

  • Yes, absolutely

  • Yes. If there's nothing we can do to accommodate your needs, we're happy to end the service with one month's notice — no hard feelings, and our door is always open if you'd like to return in future

  • Management only for now — we focus on what happens after the tenancy begins. We hope to expand our services in future

  • As little as one day, up to about a week — it depends how quickly you can provide the relevant information, which we'll send you immediately once you instruct us

  • Yes — we're familiar with the additional checks each of these requires

  • Three months, with a one-month notice period to terminate — enough time for both of us to judge whether the fit is right, and to make any adjustments along the way

  • Monthly statements, provided once rent is received

  • Our in-house contractor team is vetted before they join us — verified qualifications and insurance (Gas Safe, NICEIC, or equivalent), references from previous work, and ongoing performance review. Using an in-house team means faster diagnosis, faster quotations, and greater control over quality, with fewer delays waiting for external contractors

  • We're reachable 24/7, including our maintenance team, for emergency matters involving gas, electricity, or water