One premium service. More included.
Full Property Management
End-to-end management of your property — maintenance, compliance, inspections, tenant communication, and transparent landlord reporting. Many of the routine operational tasks that other agencies charge separately for are included within the service.
Who it’s for
Overseas Owners
A trusted local partner who can manage your property without needing you to be physically present
What's Included
Specifics, not promises. Here is what you can expect from this comprehensive management service
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Tenant onboarding, deposit protection, and tenancy renewals
Quarterly property inspections with photo-backed condition reports, including preventative maintenance checks for developing issues
Property readiness at check-in and check-out: light cleaning, removal of small miscellaneous items, minor cosmetic touch-ups — included within full management, subject to reasonable use
We diagnose before we spend : Tenant reports an issue, our in-house team triages and assesses, diagnosis and quotation produced, landlord informed, work approved, repair completed, completion record shared
Included within full management, subject to reasonable use. Major or specialist works — deep cleaning, major rubbish clearance, full property clearance, extensive decorating, full-room repainting, specialist cleaning, major repairs, and significant remedial works — remain separately chargeable where appropriate
Time-Poor professionals
For owners who want their property to be looked after without it becoming another job
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High-Value Properties
A more attentive approach to condition, presentation and preventative maitenance
Utility account management, council tax, and supplier liaison
Routine and reactive maintenance coordinated through our in-house contractor team — faster diagnosis, faster quotations, fewer delays
Monthly financial statements with transparent line-item reporting — you should never have to chase your property manager to find out what is happening
Compliance monitoring : We track expiry dates, coordinate inspections, and maintain records — we know what needs doing, when it needs doing, and keep a record of it
Portfolio Landlords
Consistent oversight, reporting and documentation across your properties
The little things are part of good management
Reasonable property-readiness work is included at check-in and check-out - Light cleaning, small item removal, minor cosmetic touch-ups and minor spot painting where appropriate.
Major or specialist works - deep cleaning, clearance, extensive decorating, major repairs and significant remedial works - remain separately chargeable where appropriate.
Our Maintenance Process
1
Report
Tenant reports an issue
2
Triage
We assess and determine the next step
3
Diagnose
We assess and determine the next step
4
Quote
Issue details and quotation sent to client
5
Approve
Clients informs us of wishes on proceedings
6
Complete
Manage the work through to completion
Specifics, not promises.
What makes Fenlo Property Management different — in detail.
PROPERTY READINESS - PART OF GOOD MANAGEMENT
FAST ACKNOWLEDGEMENT, FAST REPORTING
Reported issues acknowledged within 1–6 hours; inspection and maintenance reports sent within 12 hours.
As part of full management, we include reasonable property-readiness work at check-in and check-out: light cleaning, removing small amounts of miscellaneous abandoned items, cleaning minor scattered marks, minor spot painting where appropriate with landlord approval, and making the property presentable for the incoming tenant. Included within full management, subject to reasonable use. Major or specialist works — deep cleaning, major rubbish clearance, full property clearance, extensive decorating, full-room repainting, specialist cleaning, major repairs — remain separately chargeable where appropriate
FIXED PRICING ON STANDARD MAINTENANCE
Agreed upfront — full transparency from day one, no re-quoting, no inconsistency between jobs.
CLEARM DATED, PHOTO-DOCUMENTED REPORTS
Throughout the tenancy — protecting you at the end of it too, since well-documented properties rarely end in deposit disputes.
A FULL HANDOVER AT THE START OF EVERY TENANCY
We meet you, learn your property in detail, then meet your new tenants in person to walk them through how everything works. Followed up in writing, plus a printed handover manual with photos and emergency contacts.
MONTHLY FINANCIAL STATEMENTS
Provided once rent is received — not estimates, not delays. Rent status, arrears, maintenance, quotations, completed works, inspection records, photographs, compliance status, upcoming deadlines, income and expenditure, management fees, and actions requiring your approval. You should never have to chase your property manager to find out what is happening.
ROUTINE INSEPCTIONS, TAPERED TO TRUST
More frequent at the start of a tenancy, easing to a routine schedule (every 3–6 months depending on the property) once trust is established, always respecting your tenants' comfort in their home. During inspections, we identify developing issues — leaks, deteriorating sealant, mould indicators, recurring plumbing or boiler issues, damaged fixtures, failing appliances, window and seal deterioration, external deterioration, and defects that could become more expensive later. We look beyond the immediate repair.
IN HOUSE REPAIR TEAM - DIAGNOSE BEFORE SPENDING
The same trusted people every time, not a rotating cast of contractors. Faster diagnosis, faster quotations, faster reports, quicker maintenance turnaround, better communication, and greater control over quality. When a tenant reports an issue, our in-house team triages and assesses it before any work is commissioned — so you approve informed decisions, not surprise invoices
Let’s talk about your property
Whether it's sitting empty between tenants, going through probate, or waiting on a refurbishment — Fenlo can review what it actually needs.